Yes it is isn't itWow.....kinda of shocking to see this.
We are in communication with Chrysler's licensing team and don't have an answer on this yet, but should know something Monday (I hope). We do have inventory of things with our logo that we absolutely can sell, but need some clarification from Chrysler on things with their logos.Kris (SRT8U), I'm curious. In light of Chrysler's revelation that none of Billet Tech's products are licensed, what will SpeedLogix do with the B/T products currently in stock? Has Chrysler asked you to destroy them, or to turn them over to Chrysler? Given the lack of legitimate licenses, I don't think that those products in stock can be sold, even at discount. Does SpeedLogix swallow the loss?
Thank you. :smileup: I'm personally emailing all our impacted customers, so you will see an email from me soon. We have the throttle body cover in stock from your last order but the stuff from the old order isn't coming.well, I for one think this is best for speedlogix! My recent order would have been A+ if not for the BT side of things...so I see a much happier customer base from now on to be honest.
that said...what happens with existing orders? I'm still waiting for the underhood kit and the throttle body cover????
I don't doubt your comments. And it's too bad they canceled their SpeedLogix account because that's the only way I would buy B/T parts going forward. A recent frustrating experience in ordering directly from B/T has left me with a less than stellar impression of the company, or as one that cares about their individual direct order customers.If our account was so delinquent, you would think they would be calling and emailing us non-stop for payment ... which did not happen. In fact we had to beg for any communication, which unfortunately did trickle down to our customers as we were left without anything to tell them about their open order(s).
Thankfully, all of this was well-documented via emails. We aren't perfect, but we have done everything possible to make this relationship work and have taken many bullets for BT with our customers when we were left in the middle with no information and no parts, along with no ETA. It's a shame all the way around as there was a ton of potential with us working together, but everything happens for a reason.
Happy Easter, everyone!
Thanks, you've been so patient and a pleasure to work with.got your email Lisa and the refund via paypal...thank you!
as I mentioned before, I think in the long run, this will be better for speedlogix...just my opinion of course.
I'm sorry to hear of your experience. Ours was quite similar on many orders, and it's a shame.I don't doubt your comments. And it's too bad they canceled their SpeedLogix account because that's the only way I would buy B/T parts going forward. A recent frustrating experience in ordering directly from B/T has left me with a less than stellar impression of the company, or as one that cares about their individual direct order customers.
I terminated my own relationship with B/T last month, not so much for ongoing delays in delivering what I had ordered paid for directly from the B?T website, but mostly for the total lack of communication from B/T which left me in the dark regarding my delivery status and putting me in the position of having to initiate calls to their direct line from which I was given reports that my part was delayed because of machining scheduling, then it was queued up for production, then it had been machined and was being prepped for delivery before finally returning to the first status that it was being delayed because of machining scheduling.
I hope that B/T reviews their production schedules, and expedition and distribution processes. More importantly, perhaps overhaul their customer support to give order status reporting.
We know of a couple other companies who offer some options, one with a lot of quite similar options, so we'll have some blingy items for you really soon. I'm just waiting until we have parts IN HAND this time.so...does anyone know of another option for good quality billet covers etc?
That was Mikey as he works Saturdays, so can you PM me your order # or name so I can make a note to follow up as well, as I'm handling all the old BT orders. Thanks!Spoke to someone at Speedlogix yesterday about my almost 3 month delayed order (due to BT), and they are supposed to call me back tomorrow to see about changing the BT item to one made by another company. Hope this gets resolved soon, as I wanted the stuff I ordered on my car by now.
Makes sense now! Apologies to you speedlogix, as I just read what is going on. The part that p***es me off, is BT Tech lied to me......on the phone as if it were S.L. problem! when it was on them (BT).........THE WHOLE TIME!!! My question to speedlogix is, if you are at odds with BT, who will you go through now? :4-dontknow: I guess keep us updated, I am now up a river w/o a catch can.......Thanks BT.....:shakehead: