So I've had an issue with my 16 Challenger SRT M6 since the day I bought it. I've had rattling in the rear driver's side pillar trim and finally went in to get it taken care of. They agreed that it was a problem and were going to take care of it under warranty. I dropped it off for a whole day and finally got a call that evening to pick it up. I showed up to the dealership and they said they replaced the trim piece but there was still rattling and the next step was to replace the rear deck to see if that would resolve the issue. It was dark as it was the end of the day so I went home. The trim still rattled and actually sounded worse than the original piece but whatever they were going to keep looking into it. As soon as I got home I was stepping out of my car in my garage and noticed that they had put a deep scratch in my door sill, revealing the metal underneath. I immediately called the service rep who I usually work with and he asked me to send him a picture to his cell phone and he assured me he would take care of me. I did and have not heard from him since.(this was about a week and a half ago) On top of that it seems like their techs don't use gloves. Both times I left my car there it was returned with oily smudges all over the door handles and windows. This level of service is absurd considering this is a $50k+ car. My problem doesn't resolved, and there is damage to my paint. What are my options? Do I submit a complaint to FCA, SRT?? What can I do? I don't even know if I would want this dealership to even be near my car with paint after what I've seen. Picture of scratch attached.