Extended Warranty inspection on my 2010.

Discussion in 'Dodge Challenger Mechanical Problems and Questions' started by BAD GRANDPA, Jan 12, 2018.

  1. BAD GRANDPA

    BAD GRANDPA How fa$$$t do want to go? Site Supporter Level 5 Military Public Safety

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    My extended warranty expires on 01/16/2018 for my 2010 R/T w/ 36,798 miles. So I made an appointment at the dealership and took it in on 01/10/2018. I told the service writer that I'd like a complete mechanical inspection. About an hour and a half later I get paged to come to the service department (I was outside drooling over the ScatPacks & HellCats). He starts out with the 'good-news, bad-news' routine. Bad news, you'll have to leave your car for a day or two per the technician. The technician found the following problems: #1- both outer tie rods need to be replaced. #2- both upper control arms need to be replaced (which also includes a 4 wheel alignment). Last but not least, the water pump is leaking (I noticed my coolant level was a little lower than normal last week). :(.. The Good news ... ALL repairs had been approved by FCA and covered under the extended warranty, ALL the parts needed were in stock and I got a 2018 Chrysler Pacifica for a loaner. :D... I picked up my car this afternoon and talked with the tech that did the work (mostly to thank him for the awesome service). Besides replacing the suspension parts and water pump, he installed a new thermostat and fresh coolant. So if any of you have an extended warranty, or the new car factory warranty, take the time to have it inspected before the warranty expires. Example: total repair cost was $1,456.50. My cost was the warranty $100.00 deductible. ;)
     
  2. Kustom1950ford

    Kustom1950ford Member

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    Glad to hear all of this,Have fun.
     
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  3. ScatSRT

    ScatSRT USAF Veteran Site Supporter Level 1 Military

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    Great news and advice!
     
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  4. wvhemis

    wvhemis Well-Known Member Site Supporter Level 5 MOTM Winner! Military

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    Nice to see someone keeping their car and caring for it. I hope you have another 8 years of enjoyment.
     
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  5. Caesar14

    Caesar14 New Member

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    Smart move . We pay for warranty to fix things that break . You were wise to have it checked before expiration of warranty.
     
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  6. MIDNITE RT

    MIDNITE RT Senior Member Member Relations MOTM Winner!

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    Smart move to take advantage of your warranty right before expiration.Glad it worked out for you.
     
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  7. JarheadsChallenger

    JarheadsChallenger Active Member MOTM Winner! Military

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    Good catch right therea
     
  8. frankp

    frankp Member

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    My luck they would say everything looks good sir. I'm surprised they were thorough and honest
     
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  9. BAD GRANDPA

    BAD GRANDPA How fa$$$t do want to go? Site Supporter Level 5 Military Public Safety

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    Between me and my wife and our two sons, we've purchased 17 FCA vehicles over the past 23 years from this dealership. Trust and customer service have Never been an issue. ;)
     
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  10. nunya

    nunya Jeff MOTM Winner! Military

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    Your lucky to have such top notch customer service.
     
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  11. MommaBetty

    MommaBetty Hi from South Dakota!! Site Supporter Level 5 Member Relations MOTY Winner! Photo Winner! MOTM Winner! Heelz and Wheelz

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    That is really a great ending to your story!!!! So happy for you that you have a great dealership. I really like mine, and hope they treat me as well. So far, so good with them.

    You have a beautiful car!!
     
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  12. ThEoRy

    ThEoRy Member

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    That's fantastic! I guess my question would be what is the return of investment? Meaning have the warranty repair costs exceeded the cost of the extended warranty? I know nothing about the extended warranty cost. I've always just thrown those letters in the trash.
     
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  13. BAD GRANDPA

    BAD GRANDPA How fa$$$t do want to go? Site Supporter Level 5 Military Public Safety

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    In my case, the extended warranty (purchased when I bought my new car) worked out to my advantage. This is my retirement car and plan to keep it a looooong time. ;) I paid $570.00 for the Chrysler MaxCare 7yr./60,000 mile upgrade w/ a $100.00 deductible. To date, I've used the extended warranty three times at a repair cost of just north of $3,700.00 to FCA and my out of pocket cost was $300.00. STOP!! Don't run out and purchase an extended warranty!!...In MOST cases the new car warranty will be more than sufficient, especially if you trade your car every 5 or 6 years. Also, remember the older your car is, the higher the cost of an extended warranty. Example:... Yesterday I went with my oldest son to pick up his NEW 2010 Jeep Grand Cherokee w/82,000 miles. The extended MaxCare warranty for 36 months or 36,000 miles with a $200.00 deductible was $2,950.00. He DID NOT purchase it (no way cost effective). He stayed with the 3 month or 3,000 mile used car warranty the dealer provided. JMO: If you're thinking about an extended warranty, do your homework. If it will work for you, get a manufacturer's warranty and stay away from the ones that send you once a week DEALS in the mail...Sorry for the long post! :oops:
     
    Last edited: Jan 14, 2018
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  14. frankp

    frankp Member

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    I didn't make out so well. I bought my warranty at the dealer for $2200 it's with a company called zurich. It's 8yrs bumper to bumper. As I've mentioned before it probably was a waste of money cause I'll probably trade up or maybe super charge it which will void it. Oh well, everybody has to pay some sort of insurance
     
  15. BAD GRANDPA

    BAD GRANDPA How fa$$$t do want to go? Site Supporter Level 5 Military Public Safety

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    ^ Look at the flip side of the coin. If you decide to trade up, I believe you can either move the extended warranty to your new car (for a small transfer fee), or get a pro-rated refund. As far as supercharging, you've still got the extra protection while staying stock. You definitely aren't down for the count. ;)
     
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  16. challengerfan56

    challengerfan56 Well-Known Member MOTM Winner! Military

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    Good to hear you they took great care of you! Obviously a good dealership and reputable! I like to hear about quality customer care!
     
  17. Dodgeguy

    Dodgeguy Highway Star Site Supporter Level 1 Member Relations Photo Winner! MOTM Winner! Public Safety

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    Boy 37,000 seems really quick for the car needing any of those repairs, I realize the car is 7-8 years old but still.
     
  18. frankp

    frankp Member

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    That's what I was gonna say
     
  19. BAD GRANDPA

    BAD GRANDPA How fa$$$t do want to go? Site Supporter Level 5 Military Public Safety

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    The water pump bearings are a commonly known problem among the technicians as are the rubber bushings in the suspension hardware. The one tech I spoke with said the front suspension on our cars is identical to the M. Benz 300 (sound familiar). Excellent design for a 3,000 lb. car, just adequate for a 4,000 lb. car. If and when I have any future suspension problems, I will definitely purchase and install upgraded aftermarket pieces. ;)
     
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  20. HemiMetal

    HemiMetal Mopartial to Challengers Member Relations Photo Winner! MOTM Winner!

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    I strongly considered an extended warranty before my 3 year warranty ran out nearly two years ago. But I also decided that if I ever wanted to do any serious performance mods, it would be wasted money. Or at least I'm under the impression that dropping a supercharger on the Hemi still invalidates both factory and extended warranties? ;)

    Your advice not only applies to extended warranties. All of us should take full advantage of our factory warranties as well. In less than 6 months, my 5 year powertrain warranty will run out. I have to take my R/T in for the generator recall, so I will have the service techs check out the powertrain as well. Thanks for the reminder!
     
    Last edited: Jan 15, 2018
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