Hey guys. New poster here.. ill cut to the chase.. so i took my dodge challenger sxt 2012 for a coolant flush at a local valvoline instant oil change location. Its the same place ive had most of my oil changes done and ive never had a problem with them. Today i took it in for a coolant flush, i currently have 92k miles on the dash.. i left valvoline, drove about 2 miles and got on the highway when i noticed my temprature gauge was creeping into the red. I pulled off the highway qnd came to a complete stop. Right before i turned the key off my temprature light came on. I got out and away from the car since i was on the highway. I called valvoline and told them what happened. They sent the guy who did the flush out to look at my car. He tried to get me to drive it back to their shop. I said no because i didnt want it to overheat again.. he called his boss and after being denied a tow truck by valvoline they decided to send a manager out to us on the side of the highway. They proceeded to pump the coolant hoses with their hands. They also reved my car up to get coolant moving and sucked on the hoses with their mouths. After about 2 hours of pumping hoses and letting the car cool off after revving it up, the temperature finally stabilised. At that point i drove it back to the valvoline shop so they could inspect it further and add more coolant.. heres my issue: im concerned that the initial overheating may have caused damage to my engine. I believe they did not bleed the hoses as part of the coolant flush and that caused the issue. I logged a complaint with valvoline and i am supposed to get a call from a manager in 24 hours.
As members of the forum and experts that know more about this than i do: do you think my engine sustained damage and how should i go about addressing this with the company?
The way i see it, i took a preventitive maintenance step to keep my car in good working order and it should not have overheated. Im concerned for my car because i just paid it off and i have taken great care of it over the years.. this wasnt supposed to happen. Any help or advice would be great.
As members of the forum and experts that know more about this than i do: do you think my engine sustained damage and how should i go about addressing this with the company?
The way i see it, i took a preventitive maintenance step to keep my car in good working order and it should not have overheated. Im concerned for my car because i just paid it off and i have taken great care of it over the years.. this wasnt supposed to happen. Any help or advice would be great.