The Bad, Billet Technology.
I ordered a fully etched Mopar fuse cover. It took 4 weeks plus to get it, but that's understandable since I assume they are made to order. They also take your money at time of the order not at the time of shipping like other vendors with long lead times. I received the product with big scratches across the front of the fully etched M. I e-mailed pictures to BT and told them that I was disappointed with the scratches and their reply was not to be disappointed and that all their fully etched images had these scratches on them.
My response was to post warnings on their web site with pictures, so the consumer knows what their getting when they pay for this expensive option. I would not have purchased the item if I would of known it would have these blemishes. I asked for a partial discount to cover my cost to get it fixed from my local plating company.. BT response was that they wouldn't discount the product and If I sent it back I would not get a full refund , I would only get a partial (shipping & handling, $40). At least four e-mails went back and forth trying to resolve this issue.
I posted below the picture of what BT say is "normal" and I also posted a picture of the fuse cover after I had to pay someone else to fix it. I think for the kind of money BT charges they should deliver a product without scratches across the face, or at least warn the customer about them.
Out of the Box from BT:
I ordered a fully etched Mopar fuse cover. It took 4 weeks plus to get it, but that's understandable since I assume they are made to order. They also take your money at time of the order not at the time of shipping like other vendors with long lead times. I received the product with big scratches across the front of the fully etched M. I e-mailed pictures to BT and told them that I was disappointed with the scratches and their reply was not to be disappointed and that all their fully etched images had these scratches on them.
My response was to post warnings on their web site with pictures, so the consumer knows what their getting when they pay for this expensive option. I would not have purchased the item if I would of known it would have these blemishes. I asked for a partial discount to cover my cost to get it fixed from my local plating company.. BT response was that they wouldn't discount the product and If I sent it back I would not get a full refund , I would only get a partial (shipping & handling, $40). At least four e-mails went back and forth trying to resolve this issue.
I posted below the picture of what BT say is "normal" and I also posted a picture of the fuse cover after I had to pay someone else to fix it. I think for the kind of money BT charges they should deliver a product without scratches across the face, or at least warn the customer about them.
Out of the Box from BT:
