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So I bought my second Challenger RT end of August last year. I had an 09 RT auto, but this time I bought a redline with a six speed.
From day one it had a tapping noise under accel and decel . Took it back to the dealer where they told me it wasn't a noise. I said it was, we agreed that we would re-evaluate it on the first oil change (note, round trip to the dealer is 2-3 hours due to CA traffic).
Took it back for the oil change and they confirmed there was a noise, but asked me to bring it back after Christmas (it was two weeks before) so they could research it.
Took it back, they claimed some service bulletin on a non-secure holder--I honestly forget what it was as I knew it wouldn't fix it. They called to tell me my car was done and I asked if they drove it. Um uh um er ah.... so they call back in an hour to te3ll me my car is not done. Then I get a call that they need to change a part, a rocker guide. They call to tell me its done, I ask again if they drove it. I get a call back to let me know they have decided they need to put a rigfht side head on my car, but its backordered for at least three weeks, might as well pick up my car. I ask if they are sure its the right side, they place me on hold and then say they will do both heads
I take them the car two weeks later and they put in heads. I ask if they changed the oil after that... they say why? I complain to the svc manager and he finally agrees it might be a good idea.
Pick my car up, same noise is still there.
I call dodge, they escalate me up the customer service chain and ask that I take it to another dealer.
I do. They send a mechanic on a ride with me, he hears the noise. Asks me to bring it back the next week. I do. I get a call the next day my car is done. I ask what they did. Nothing. We had a Chrysler engineer here andf he says its normal.I explode. Back on the phone with dodge corporate and they are digging in on a solution.
Amazing how many lies, and unskilled mechanics I have dealt with. I miss my perfect 09
From day one it had a tapping noise under accel and decel . Took it back to the dealer where they told me it wasn't a noise. I said it was, we agreed that we would re-evaluate it on the first oil change (note, round trip to the dealer is 2-3 hours due to CA traffic).
Took it back for the oil change and they confirmed there was a noise, but asked me to bring it back after Christmas (it was two weeks before) so they could research it.
Took it back, they claimed some service bulletin on a non-secure holder--I honestly forget what it was as I knew it wouldn't fix it. They called to tell me my car was done and I asked if they drove it. Um uh um er ah.... so they call back in an hour to te3ll me my car is not done. Then I get a call that they need to change a part, a rocker guide. They call to tell me its done, I ask again if they drove it. I get a call back to let me know they have decided they need to put a rigfht side head on my car, but its backordered for at least three weeks, might as well pick up my car. I ask if they are sure its the right side, they place me on hold and then say they will do both heads
I take them the car two weeks later and they put in heads. I ask if they changed the oil after that... they say why? I complain to the svc manager and he finally agrees it might be a good idea.
Pick my car up, same noise is still there.
I call dodge, they escalate me up the customer service chain and ask that I take it to another dealer.
I do. They send a mechanic on a ride with me, he hears the noise. Asks me to bring it back the next week. I do. I get a call the next day my car is done. I ask what they did. Nothing. We had a Chrysler engineer here andf he says its normal.I explode. Back on the phone with dodge corporate and they are digging in on a solution.
Amazing how many lies, and unskilled mechanics I have dealt with. I miss my perfect 09