What is a Star Case?

Discussion in 'Dodge Challenger Recalls and TSB's' started by cms1528, Jan 21, 2018.

  1. cms1528

    cms1528 Active Member Photo Winner! Public Safety

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    What exactly is a "Star Case" when Dodge/Chrysler has one open. Does this mean that if I have an issue related to an open Star Case that occurs out of the warranty period Dodge will fix it at no cost?
     
  2. JTRSRT8

    JTRSRT8 Member

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    That is my understanding. I have one for my transmission. My dealer said even if I went out of warranty, it is covered.
     
  3. cms1528

    cms1528 Active Member Photo Winner! Public Safety

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    I hope so, have a small problem with my RAM and I found a Star Case number on it, so I will look into it soon.
     
  4. JTRSRT8

    JTRSRT8 Member

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    I would run it by your service manager too. Mine was able to verify that the star case applied to my vehicle using the VIN.
     
  5. bnichols

    bnichols Member

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    A star case is open when the dealer calls in for Technical assistance and is talking to a technical rep at FCA, the case stays on file so if other dealers out there encounter a similar problem it shows up when we do a symptom search it becomes a reference library, it no way means the problem is covered under warranty we use star for warranty and non warranty repairs.
     
    FastMikeR1 and cms1528 like this.
  6. cms1528

    cms1528 Active Member Photo Winner! Public Safety

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    Got it, I thought it was something along these lines, Thanks for the information.
     
  7. JTRSRT8

    JTRSRT8 Member

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    Yes I originally explained what was happening here on the forum. A fellow member provided me with the star case number (which by the way is inside information (shhh), however a star case is generated as bnichols states above. I called FCA, they checked my VIN against the star code and said ok this does apply to your vehicle. They informed me that I should call my Service Manager, out of courtesy. The Manager stated he had wished that I had come to him first, but all was good. He is the one who said, going forward, if you are out of warranty for a month or 2 years, we still have you covered, it's "on the books".

    My problem happened on two occasions before I called FCA, I could not move the shifter out of 1st gear even with the clutch disengaged. I had to fight it to pull it out. Funny thing it has never happened again! But if it does I am covered by FCA.
     
  8. air142009

    air142009 New Member

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    Hello, so recently my car started shaking uncomfortably while im at a stops, naturally the check engine light came on and gave me a P0302 code (cylinder #2 misfire) . It sounds like its about to power down then it starts back up roughly. Im only at 40,000 miles! So i changed the spark plugs ..all good..coils..all good. I start up the car after the spark plug change and check engine light is still there. I even changed the boots around to different spark plugs to see if the code would jump to a different number spark plug but nothing, it was still #2 misfire. I read up and apparently these models come with a weak park in the #2 head that wasnt put out as a recall but to be fixed under warranty (mine is expired) . Any and all suggestions would be greatly appreciated as I really do not want to shell out $4,000 on a car that's not even worth $10,000.
    how can i check if i have a star case?
     
  9. bnichols

    bnichols Member

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    That is not how it works the dealer can ck to see if there are any tsb's (technical service bulletins) star cases are on an individual basis and are set up when the car is in the shop and the dealer calls in for technical assistance and in no way does it mean it is under warranty in lamans terms star is our technical reference library
     
  10. TheOldGuy

    TheOldGuy Will Fabricate Anything For Space Shuttle Ride Site Supporter Level 3 MOTM Winner!

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    What is a Star Case? An endless abyss from which there is no escape.

    -John :mad:
     

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